Question 1

What areas do you serve?

Accepted Answer

We serve the Portland metro and Southwest Washington areas, including Portland, Gresham, Happy Valley, Clackamas, Vancouver, Camas, and nearby communities. If you are outside these areas, contact us to confirm availability.

Question 2

Do you offer free consultations?

Accepted Answer

Yes. We offer free in-home consultations where we go over style, light control, privacy, measurements, and product options to help you choose the best fit for your space.

Question 3

Do you measure and install everything?

Accepted Answer

Yes. We handle the full process from consultation and measuring to ordering and professional installation.

Question 4

What products do you offer?

Accepted Answer

We offer custom zebra shades, roller shades, honeycomb shades, roman shades, shangri-la shades, faux wood blinds, metal blinds, vertical blinds, panel track blinds, and other window treatment solutions for residential and commercial spaces.

Question 5

Do you offer motorized shades?

Accepted Answer

Yes. We offer motorized options for select window treatments. Motorization is great for large windows, hard-to-reach areas, modern homes, and anyone looking for added convenience and a cleaner look.

Question 6

How much is the deposit?

Accepted Answer

We require 50% of the invoice total before placing the order. The remaining balance is due upon project completion unless otherwise agreed in writing.

Question 7

How long does it take to receive my custom window treatments?

Accepted Answer

Lead times vary depending on the product and customization, but most orders typically take a few weeks from final approval to installation.

Question 8

Do your products come with a warranty?

Accepted Answer

Yes. We offer a limited lifetime warranty on custom window treatments. Motorized components are covered for 5 years, and installation workmanship is covered for 1 year.

Question 9

What is not covered under the warranty?

Accepted Answer

The warranty does not cover damage caused by misuse, accidents, improper cleaning, excessive moisture, pets, unauthorized repairs, or other conditions outside normal residential use.

Question 10

How do I schedule a consultation?

Accepted Answer

You can schedule a consultation through our website or contact us directly at 503-998-4348 to get started.

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