Frequently Asked Questions

Yes. We offer free in-home consultations for new custom window treatments, including samples, measurements and product guidance. Installation-only work for products you already own is quoted separately.

Yes. We provide paid installation of customer-supplied blinds, shades, curtains, tracks and curtain hardware throughout Portland metro and nearby Southwest Washington.

Send your ZIP code, photos of the windows and mounting area, and a product or hardware link to info@elevatedwindowspdx.com for a project-specific quote. You can also call or text 503-998-4348.

Repair service is available only for window treatments purchased through Elevated Windows PDX. If you purchased your products from us, contact Qua with photos and a brief description of the issue. Include your order details so we can identify the product. Coverage depends on the product, the issue and the applicable warranty terms; please check with us before assuming a repair or service visit is included.

Yes. We handle the full process from consultation and measuring to ordering and professional installation, so you do not have to guess sizes or deal with setup yourself.

We offer custom zebra shades, roller shades, honeycomb shades, roman shades, shangri-la shades, faux wood blinds, metal blinds, vertical blinds, panel track blinds, and other window treatment solutions for residential and commercial spaces.

Yes. We offer motorized options for select window treatments. Motorization is great for large windows, hard-to-reach areas, modern homes, and anyone looking for added convenience and a cleaner look. Confirm the controls, power or charging requirements and any app compatibility for the specific product in your quote. If you need help using a shade supplied by us, contact Qua with your order details and a photo of the remote if helpful.

We require 50% of the invoice total before placing the order. The remaining balance is due upon project completion unless otherwise agreed in writing.

Lead times vary depending on the product and customization, but most orders typically take a few weeks from final approval to installation. We will provide an updated timeline during your consultation.

Yes. We offer a limited lifetime warranty on custom window treatments. Motorized components are covered for 5 years, and installation workmanship is covered for 1 year.

The warranty does not cover damage caused by misuse, accidents, improper cleaning, excessive moisture, pets, unauthorized repairs, or other conditions outside normal residential use.

You can schedule a consultation through our website or contact us directly at 503-998-4348 to get started.

Our prices for new custom window treatments normally include measuring, shipping, delivery and standard installation. The final price depends on the products and options you choose. Review your written quote with Qua so you know which windows, products and work are included before you approve the order.

Yes. Tell Qua which rooms matter most, what you want to change and the budget you have in mind. We can compare product styles, fabrics and operating options during your consultation. That gives you a clearer way to decide which features are worth including in your project.

Tell Qua when you need the room dark and where unwanted light enters, including streetlights or morning sun. Fabric choice matters, but the mounting and gaps around a shade also affect the result. We can discuss the available options for your windows and set expectations before you order. A blackout fabric alone does not guarantee a completely dark room.

Mention that before choosing a shade or control. The window height, furniture placement and how you use the room all matter. Motorized options are available for select treatments, and Qua can help compare suitable operating choices for your project. Discuss where the controls will be used so the choice works with your everyday routine.

They can be planned together, even when they need different types of treatment. Tell Qua how often you use the door, which way it opens and how much privacy you want. We can compare suitable styles, fabrics and operating choices for the door and nearby windows instead of assuming the same configuration fits every opening.

Let Qua know that you want to coordinate with an existing treatment, and share any product details or samples you have. Comparing materials in your room is more useful than relying on a screen image alone. An exact match may not be available, so discuss the closest suitable options before placing a custom order.

Review the window locations, dimensions, product styles, fabrics, colors and operating options with Qua. Make sure the written quote matches the choices you want for each opening. If a detail is unclear or different from what you expected, ask about it before approval rather than leaving it for installation day.

Please make the window areas accessible and move furniture away from the work area before the visit. If existing blinds, curtains or hardware need to be removed, discuss that with Qua in advance so the work can be agreed in writing. Also mention anything that could affect access, such as a high window or furniture that cannot be moved easily.